Our Services
Comprehensive printer support for enterprise and office environments — from emergency repairs to long-term fleet management.
Fast, expert repairs — at your desk, not a depot.
On-Site Repair
When a printer goes down, every minute counts. Our certified technicians are dispatched directly to your office to diagnose and resolve hardware faults on the spot. No shipping, no waiting — just fast, professional repair.
- Hardware fault diagnosis and repair
- Paper jam and feed mechanism fixes
- Fuser, drum, and roller replacement
- Print quality and calibration issues
- Network and connectivity troubleshooting
- All major brands covered
Stop problems before they stop your business.
Preventive Maintenance
Scheduled maintenance visits keep your printer fleet in peak condition. Our engineers clean, calibrate, and inspect every unit on a regular cycle — catching wear and potential failures before they cause downtime.
- Scheduled quarterly or bi-annual visits
- Deep cleaning of all internal components
- Calibration and print quality checks
- Roller and pad replacement
- Firmware and driver updates
- Detailed service reports after every visit
One point of contact for your entire printer estate.
Fleet Management
Managing dozens or hundreds of printers across multiple locations is complex. PrintCare handles it all — proactive monitoring, coordinated service scheduling, asset tracking, and usage reporting — so your IT team can focus on higher priorities.
- Centralised fleet inventory and asset tracking
- Proactive fault monitoring and alerts
- Multi-site service coordination
- Usage and cost reporting
- Consumables forecasting and supply
- Dedicated account manager
Critical failure? We're on our way.
Emergency Response
Production printer down? Legal deadline looming? Our emergency response service gets a certified technician to your site as fast as possible — often within hours. Available to all clients, with priority dispatch for contract holders.
- Same-day dispatch for urgent calls
- Priority scheduling for contract clients
- Available for all major printer brands
- Stocked parts van for common repairs
- Post-incident report provided
- Escalation to loaner equipment if needed
Not sure which service you need?
Our team will assess your setup and recommend the right solution — at no cost.