Privacy Policy
Last updated: August 2026
PrintCare On-Site ('we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy describes the personal information we collect, how we use and share it, and your rights under applicable US privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
Information We Collect
We collect personal information you provide directly to us — including your name, email address, phone number, company name, billing address, and service location — when you request a service call, submit a contact form, or enter into a service agreement with us. We may also automatically collect technical data such as IP addresses, browser type, device identifiers, and usage data when you visit our website, using cookies and similar tracking technologies.
How We Use Your Information
We use your personal information to schedule and perform on-site repair and maintenance services, respond to your inquiries, send service confirmations and appointment reminders, process payments, manage your service contract, send marketing communications (where you have opted in), and improve our website and business operations. We do not sell your personal information to third parties.
Sharing of Information
We may share your information with trusted third-party service providers who assist us in running our business — such as scheduling platforms, payment processors, and email service providers — under confidentiality agreements. We may also disclose your information to comply with applicable federal or state law, respond to lawful requests from government authorities, or protect our legal rights.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result. We do not respond to 'Do Not Track' signals at this time.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Service and billing records are typically retained for a minimum of seven (7) years for tax, warranty, and compliance purposes.
Your Privacy Rights
Depending on your state of residence, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain data uses. California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to non-discrimination for exercising privacy rights. To submit a privacy request, please contact us using the information on our website. We will respond within 45 days as required by law.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us by email or phone as listed on our website. For California residents exercising CCPA rights, you may also submit requests through our contact form.