Delivery Policy
Last updated: August 2026
This Delivery Policy explains how PrintCare On-Site schedules and delivers on-site technician visits and ships parts or consumables to customers across the United States. All delivery timelines are expressed in US business days (Monday through Friday, excluding federal holidays).
On-Site Technician Dispatch
Standard service calls are scheduled within one (1) business day of booking confirmation, subject to technician availability in your area. Customers enrolled in a Priority Response service contract are typically attended within four (4) business hours during normal business hours (8:00 AM – 6:00 PM local time). Emergency dispatch requests are handled on a best-effort basis and may be available same-day depending on your location and technician availability.
Service Coverage Area
We provide on-site service at commercial and enterprise locations throughout our US service network. When you submit a service request, our dispatch team will confirm coverage for your ZIP code. Locations outside our standard service zones may be accommodated with an additional travel fee, which will be disclosed before your appointment is confirmed. We do not currently offer on-site service outside the continental United States.
Parts Ordering and Lead Times
Our technicians carry commonly needed parts and consumables in their service vehicles for same-visit installation. If a required part must be specially ordered, we will notify you of the estimated lead time before proceeding. Most parts are sourced domestically and arrive within one (1) to three (3) business days. Imported or manufacturer-specific components may take up to seven (7) business days. A follow-up service visit will be scheduled once parts arrive.
Consumables Shipping
Consumables-only orders (toner cartridges, drum units, maintenance kits, paper, etc.) placed under an active service contract are shipped to your registered US service address via standard ground shipping, with delivery typically within two (2) to five (5) business days. Shipping is complimentary for contract customers. Ad-hoc consumable orders may be subject to a standard shipping and handling fee. Expedited shipping options are available upon request at additional cost.
Shipping Carriers
We ship consumables and parts via major US carriers including UPS, FedEx, and USPS. A tracking number will be provided by email once your order ships. PrintCare On-Site is not responsible for carrier delays, lost packages, or damage caused during transit by the carrier. Claims for lost or damaged shipments must be filed within five (5) business days of the expected delivery date.
Delays and Force Majeure
In the event of an unexpected delay to a scheduled technician visit or parts shipment, we will notify you as promptly as possible and provide a revised estimated timeframe. PrintCare On-Site is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, supply chain disruptions, carrier delays, or government actions.